Last updated: March 17, 2026
1. Introduction
GlobalClass Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GlobalClass platform ("Service").
2. Information We Collect
We collect the following types of information:
2.1 Information You Provide
- Account information (name, email address, password)
- Profile information (avatar, bio)
- Payment information (processed securely through Stripe)
- Communications with instructors and support
- Course reviews and feedback
2.2 Information Collected Automatically
- Device information (browser type, operating system)
- Usage data (courses viewed, progress, time spent)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and manage your account
- Personalize your learning experience and recommend courses
- Communicate with you about updates, promotions, and support
- Provide AI-powered customer support and learning assistance
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Instructors: Limited information necessary for course delivery (name, email for enrolled courses)
- Payment Processors: Stripe processes payment information on our behalf
- Service Providers: Third-party services that help us operate the platform (hosting, analytics, email)
- Legal Requirements: When required by law, regulation, or legal process
5. AI-Powered Features
Our Service includes AI-powered features such as customer support chatbots and learning assistants. Conversations with these AI systems may be stored to improve service quality and respond to escalated support requests. AI-generated responses are provided for informational purposes and may not always be fully accurate.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure authentication (including two-factor authentication), and regular security assessments. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time through your account settings. Certain information may be retained as required by law or for legitimate business purposes.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
You can exercise your data rights through the Account Settings page or by contacting us directly.
9. Cookies
We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how you interact with the Service. You can control cookie settings through your browser preferences.
10. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@globalclass.io.